This guarantee is proof that LOGÍSTICA EN MODAS MEDINA S.A.S. guarantees the quality, suitability and safety of the services and products it sells in the terms promoted by Law 1480/2011 (Consumer Statute), and by which it is obliged to respond to consumers, administratively before the supervision and control authorities and liable for damages for defective products and services.

In the provision of services in which the provider has an obligation of means, the guarantee is given, not by the result, but by the quality conditions in the provision of the service, according to the conditions established in mandatory regulations , in those offered or in the ordinary and habitual ones of the market(1). 

1. GENERAL ASPECTS 

i) The service must have the quality, suitability and safety required by law and by signing this agreement, the client accepts that the provider has explained any concerns (if applicable) regarding the purchased service, and therefore is aware of the characteristics, limitations and results to be expected from it.

ii) The information reported by the provider will include the price of the service (in addition to the fact that it will be reflected in the invoice) with all taxes included. Once the purchase has been made, the supplier will provide the customer with a copy of said invoice.

iii) strong> The supplier assumes the totally free repair of the effects caused by the adverse events that are his responsibility in the case of custom-made garments. p>

iv) The guarantee can only be claimed at the office located at Cra 45 No. 85-. If the event occurs at the headquarters of a franchisee, the claim must be filed directly with the franchisee.

v) At the time of sale, the supplier must explain the characteristics of the product and/or services in as much detail as possible, especially in the case of custom-made garments. Additionally, it must have the customer's agreement regarding the garment made. The signature by the client of this agreement implies that the purchased product complies with the characteristics and conditions described here and desired by it. Note that this agreement must not be signed by the customer who purchases regular garments, who will receive notification of acceptance of this policy on their corresponding invoice.

vi) The information provided by the supplier must be: clear, truthful, sufficient, timely, verifiable, accurate and always in Spanish.

vii) At the time of claiming the guarantee, the seller must evaluate the request in order to assess whether the terms of this agreement are likely to be applied. In the event that such terms do not apply, you must have on hand and show the consumer a copy of the service contract and the Warranty Agreement signed by the customer, showing the terms under which the service cannot be claimed under warranty. p>

viii) In the event that the claim is admitted through the guarantee system, there are two possible scenarios: a) If it is a regular garment, a bonus is delivered for the value of the originally acquired garment. Said bonus will only be redeemable at the GORETTY MEDINA premises. b) If it is a garment made to measure, a bonus equivalent to forty percent (40%) of the total value of the garment will be delivered. Said bonus will only be exchangeable at GORETTY MEDINA premises and in no case transferable to third parties.

ix) In the event that the guarantee is inadmissible, the seller/advisor must inform the client of such event and issue proof of said information that must be signed by the client. In it, the problem identified will be described and it will be stated that the client has been informed that the reflected adversity is the cause of the inapplicability of the requested guarantee.

x) In the case of products sold remotely or by non-traditional methods, the conditions stipulated in CHAPTER V of the consumer statute regarding the right of withdrawal and return will apply.

2. LIABILITY FOR DAMAGES FOR DEFECTIVE PRODUCTS 

i) The guarantor is responsible for products with manufacturing and/or design defects present in the goods and services provided.

ii) The exceptions to liability in these cases will be those applicable pursuant to the provisions of article 22 of Law 1480/2011.

3. TERMS 

i) The guarantee of the products will only be valid if the client goes to the supplier within a term of thirty (30) days counted from the date reflected

According to Law 1480 of 2011, you have a period of five (5) business days from the day you received the products to exercise the right of withdrawal. In the case of return due to purchase withdrawal, we will refund the amount of the products that have been returned by the same means in which the payment was made.

According to Colombian legislation, the right of withdrawal only applies for purchases made by non-traditional or distance means. If you make use of this right, all the expenses that imply the return must be assumed by you. To make this right effective, contact the advisor who assisted you in your purchase by WhatsApp.

CONDITIONS TO MAKE USE OF THE RIGHT OF WITHDRAWAL:

1. The garment has not been worn.
2. Have all your labels.
3. Not being dirty.
4. Have no traces of use of deodorants or makeup with chemicals that discolor or deteriorate fabrics.
5. Have no traces of use of chemicals or bleach.
6. Do not present faded.
7. The garment should not have been altered or modified by the consumer.
8. The shape of the garment must be perfect.
9. The print, appliqué or embroidery must not have inconsistencies due to washing, ironing or adulteration.
10. Be in perfect condition for later sale to another consumer.

PROCEDURE

You must send the purchased garment(s) ) by carrier from Monday to Friday to the following address in the name of:

Name: Goretty Medina.
Address: 2624 FOREST HILL BLVD WEST PALM BEACH, FL 33406
< br />To return money to an account, you must send us to our email attaching a bank certification of a savings or current account with the following information:

• Full name
• Citizenship ID
• Account number
• Type of account
• Bank

The money will be returned within a maximum period of 30 calendar days, counted from the date on which the garments are received and identified in our warehouse and the receipt of the bank information, as long as the right of withdrawal has been exercised. withdrawal within the legal term. The expenses or costs that entail the return of the product to GORETTY MEDINA, will be assumed in its entirety and without exception by the consumer.

NOTE: In the events that the consumers carry out returns of the garments under the shipment against delivery or payment by the recipient modality, the garment will NOT be received by the Company and the traceability, loss, care and/or recovery of the garment will be the sole responsibility of the consumer before the transport company contracted by this one.

SHIPPING COSTS

The expenses or costs that entail the return of the product to GORETTY MEDINA, will be assumed in its entirety and without exception by the consumer.

NOTE: In the events that consumers make returns of the garments under the shipping against delivery or payment by the recipient modality, the garment will NOT be received by the Company and the traceability, loss, care and/or recovery of the garment before the company will be the sole responsibility of the consumer. transport contracted by it.

At Goretty Medina, all transactions are processed through secure and encrypted payment gateways that comply with international security standards. We do not store or have access to your full payment details at any time. Payments are authenticated and protected through SSL (Secure Socket Layer) technology, ensuring that your personal and financial information remains confidential and safeguarded against unauthorized access. By completing a purchase, the customer confirms that they are authorized to use the selected payment method.

Delivery times may vary depending on the destination and the nature of the product. For ready-to-wear garments, orders are typically processed within 2–5 business days and shipped immediately after. For made-to-order or custom garments, production times will be specified at the moment of purchase and may vary depending on the complexity of the piece.

Once shipped, estimated delivery times are:

• Domestic (Colombia): 3-7 business days
• International: 5–10 business days

Please note that delivery times are estimates and may be affected by external factors such as customs processes, logistics delays, or force majeure. Goretty Medina is not responsible for delays caused by third-party carriers or customs authorities.

Items that are out of stock may be restocked in limited quantities. Customers may subscribe to back-in-stock notifications by providing their email address on the product page.

By subscribing, you agree to receive a one-time notification when the item becomes available. Due to the limited nature of our production, availability is not guaranteed, and adding an item to the notification list does not reserve the product. Goretty Medina operates on a limited production model, and restocked items may sell out quickly.